Does your underwriter like you?

How about your processor?  The receptionist, closer and funder?  Wouldn’t it be great if there was a way to gauge your likeability factor when it comes to support staff.  If you have worked in a tense office situation before, you know what I’m getting at.  Your success as an originator can be greatly helped (or hindered) by those you work most closely with.  Let me give you a few tips…

Underwriters – don’t overuse.  Think about your question before you waste their time.  Show them respect, and they will respect your need for answers.  Take the time to research questions before you ask.  If you are disputing a condition, have documentation to support your argument.

Processors – find out what they are looking for in paystubs, w-2’s, tax returns, bank statements etc.  Look first!  Ask your processor questions before you ask underwriter – you may be amazed at their knowledge or ability to find answers!

Don’t place blame.  It very well may be someone else’s fault, but you will go a lot further in this business if you accept responsibility for what you can change and stay as far away from blaming others as you can.   And remember, don’t go near any conversations about someone else in the office.  Unless of course, it is to praise them.

Rewards – everyone loves to be appreciated.  Come up with some creative ways to say thank you.  How about a pedicure, massage, lunch brought in, or (if you’re the boss) an extra 2 hours off for a movie or Christmas shopping.

Comment on this blog with your own ideas and experience in working positively with staff.  We’d all love to hear it!

Comments

[Cheri B]

I always organize a bus trip at the beginning of November each year for all of the Realtors that have given me business that year. it gives them a chance to get a jump on their Christmas shopping.
I take them to the nearest outlet mall, let them loose for a day of shopping. When they get tired they come back to the bus for a box lunch, drop off their packages, and head out until about 3 pm for some more shopping. Once back on the bus and on the way home, I give out prizes for the best bargain found, the largest bargain in red, the smallest bargain in yellow, etc. You can make up your own categories. We also toast the upcoming New Year with some Sparkling Cider. It's a popular trip know to the Realtors, so they try hard to get me a loan that year so they can make the trip. Tons of fun and worth the investment.